Friendship Programs
These programs build one-to-one friendships between adult survivors of brain injury who are BIS clients and community volunteers.
Individuals are matched based on geographic location and similar interests. The programs offer participation in social activities and interactions, improving the quality of life and level of inclusion of BIS clients.
PALS (Providing a Link for Survivors) is a one-to-one friendship program for survivors of brain injury. The goal is to provide opportunities for survivors to connect with people and socialize in the community. PALS see one another one-on-one at least once a month (community outings, at each other’s homes, etc.), and communicate weekly by phone, email, or text.
The PC (Person-Centered) program provides an opportunity for BIS clients to build friendships with volunteers through goal-oriented activities. BIS helps clients to identify a goal that may be reached within a six-month period of time. BIS finds appropriate volunteers who then meet with clients every week or every other week depending on the goal. Goals could include gardening, cooking, exercise, or any activity that has been difficult for the client due to their brain injury. Friendship and connection are established through the shared experience of working toward reaching the goal.
All volunteers complete the BIS application process. A completed application, interview, background check, confidentiality contract, and training are all mandatory. BIS staff maintain regular contact with PALS/PC program participants to ensure the quality of matched pairs.

Clients must:
- Be a current client at BIS receiving case management services.
- Express an interest in the programs and be aware of the commitment they are making.
- Have a means of transportation in order to meet with their volunteer match and attend group outings.
There are no fees associated with these programs. PALS/PC matches handle costs of outings as they would any outing with a friend. Each individual pays their own way, unless it is a special occasion, and one would like to treat the other. There may also be costs associated with any PALS/PC group outings.
If the BIS Case Manager believes a client is appropriate for either the PALS or PC program, they complete a referral form. The Director of Community Engagement then arranges to meet the client to discuss their interests and describe the program further. If the client is a good fit for the program, a volunteer is recruited or matched.